Contact US

You sure do! Everyone needs a waiver (Yes…even if you are not participating). If you are 19 years or older, you can fill one out for yourself. If you are 18 years or younger, a parent/guardian will need to sign a waiver for you.

Walk-ins are always welcome, but we DO sell out. You can pre-purchase your Experience Tickets online HERE. Online tickets are non-refundable and non-transferable. 

The Factory is for kids and kids-at-heart! We want everyone to leave their cares at the door and have fun! That’s why our motto is Play Now. Grow Up Later. The Trampolines do not have a weight limit to play! Our Climbing Systems do have a minimum weight requirement of 25 lbs and a maximum weight limit of 250 lbs. 

There are NO refunds or rain-checks! ALL sales are final. Parties and Group Events will be offered a refund on a Factory Gift Card if the Event is cancelled at least one week in advance. There are no refunds given for people missing from your reservation.

We don’t want your arms overloaded! Leave your things in our Cubbies or Lockers and go PLAY! Lockers are $1.00 to rent. The Factory is NOT responsible for lost, misplaced, or stolen items.  

It is always Party Time at The Factory! We bring the FUN & you bring the cake! Want to book a mess-free Birthday? Team-build with the office? Take a high-flying Field Trip? Celebrate a Championship with the Team? Or bring a Group of your favorite friends? We have JUST the event for you!  Email our Event Coordinator to get the details events@thefactorygulfshores.com.